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Frequently Asked Questions (FAQ)
General Questions
Q: What is PokachuGames?
A: PokachuGames is a Canadian-based Pokémon card business specializing in trading, buying, and selling cards. We also host trade nights and livestreams for rip-and-ship events. We have a wide variety of Pokemon products, both Japanese and English!
Q: Where are you located?
A: We operate out of Vancouver BC, Canada!
While we don’t have a physical store, you can shop online and join our events virtually.
Q: How can I contact PokachuGames?
A: You can reach us through email at pokachugames.ca@outlook.com or via our social media platforms. Check our Contact Us page for more details.
Livestream Questions:
Q: What is a rip-and-ship?
A: A rip-and-ship is an event where we open Pokémon card packs live on stream and then ship the cards directly to you. It’s a fun and interactive way to enjoy the excitement of opening packs!
Q: How do I participate in a rip-and-ship?
A: Visit our website, browse the available packs or boxes, and purchase the ones you want during the livestream. Once purchased, we’ll open them live and ship the cards to your address.
Q: What platforms do you stream on?
A: Our livestreams are hosted on TWITCH and TIKTOK. Links to our streams are available on our homepage.
Q: When do you stream?
A: We stream nightly at 7PM PST Nightly. Follow us on social media for updates and special event announcements.
Shipping Questions:
Q: Do you ship outside of Canada?
A: Yes, we offer international shipping! Shipping rates and times vary based on your location. Visit our Shipping Information page for more details.
Q: How long does shipping take?
A: Orders within Canada typically arrive in 3–7 business days. International shipping may take 7–21 business days, depending on the destination.
Q: Can I combine shipping for multiple orders?
A: Yes! If you place multiple orders during a single livestream, we’ll combine shipping to save you costs.
We are able to hold orders for 2 months!
Product Questions:
Q: Are the Pokémon cards you sell authentic?
A: Absolutely! All products sold by PokachuGames are 100% authentic and sourced from trusted suppliers.
Q: Do you sell single cards?
A: Yes, we offer single cards for collectors looking to complete their decks. Check our website’s Singles section for availability.
Q: Can I sell or trade my Pokémon cards with PokachuGames?
A: Yes, we buy Pokémon cards! Contact us for an appraisal or bring your cards to one of our trade nights.
Event Questions:
Q: What are trade nights?
A: Trade nights are community events where Pokémon enthusiasts can trade, buy, and sell cards. These events are held both online and in person.
Q: How do I join a trade night?
A: For online events, register through our website or follow the instructions on our event page. For in-person events, simply show up with your collection!
Payment Questions:
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment methods. For in-person events, cash and card payments are accepted.
Q: Are my payment details secure?
A: Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Technical Questions:
Q: I can’t see the livestream. What should I do?
A: First, refresh the page or try using a different browser. If the issue persists, check our social media for updates or contact us for assistance.
Q: How do I create an account on your website?
A: Click the Sign Up button on the homepage, fill out the required information, and start exploring our store and events!
Other Questions:
Q: Can I suggest products for you to stock?
A: Yes! We value customer feedback. Send us your suggestions via email or social media.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase on our website.